To help improve the delivery of unemployment insurance services to people, plans are now underway to establish a mobile unemployment insurance office to make the program more accessible to Kentuckians.
The agency will have the ability to dispatch the vehicle regularly to underserved communities to help claimants file for benefits, request payments, verify their identity, participate in eligibility reviews, reset PIN numbers and more.
The new mobile office is funded through a $4.5 million Unemployment Insurance Equity Grant, awarded to the Office of Unemployment Insurance by the U.S. Department of Labor May 2.
The office has allocated $2.3 million of those funds to establish the mobile office, and the rest will be spent on improving and enhancing the way the agency communicates with Unemployment Insurance claimants.
A new self-serve portal will provide status updates to claimants, while system-generated SMS text messages and push notifications will be used to alert them if actions are needed in order to move claims along.
Labor Cabinet Secretary Jamie Link said having the ability to quickly dispatch a mobile office and immediately set up an Unemployment Insurance command center will help Kentuckians during future disasters.