Newly installed technology can allow residents of Meade County to safely make calls in emergency situations via text to the county E-911 Center.
The announcement was made during the regular meeting of Meade County Fiscal Court Tuesday (9/8) evening. County leaders are excited about the new technology designed for individuals, who cannot safely make a voice call to 911 in an emergency situation. They believe that the service will be valuable to the deaf and hard of hearing community as well.
Some situations when “Text to 911” is appropriate include deaf, hard of hearing callers, or individuals with a speech disability. A caller who is unable to speak due to a medical or other condition. Another scenarios include when a caller could be put in danger if making a voice call such as abductions, domestic, violence, or active shooter situation.
The guidelines to follow to use “Text to 911” to help the dispatcher assist you, include to provide your exact address or location. Explain the type of emergency or help that is being requested. Be prepared to answer any questions that the 911 dispatcher texts back and use plain language. do not use abbreviations, symbols, emotions, photos, or videos. Messages should be brief and concise. Never text 911 just to see if it works.
To use the service, Text 911 in place of a phone number of your text messaging service. Text to 911 service is only available in Meade County. Users out side of the county will get a message that they need to call 911. The service works with cellular users who have an active service plan through most cellular providers.
Officials urge residents the best way to get assistance from 911 is to: Call if you can, Text if you can’t!
You must be logged in to post a comment.