The group overseeing tolling on the new Ohio River bridges linking Indiana and Kentucky is planning tweaks to the year-old tolling system to make it more user-friendly and address other issues users have raised.
RiverLink spokeswoman Mindy Peterson says the all-electronic toll network that uses cameras to capture drivers’ license plates and bill them for crossings plans changes during 2018 to address the system’s user-friendliness and make other improvements.
Peterson said that the tolling system is still in its “infancy.” The RiverLink system debuted on December 30, 2016, for two bridges linking Jeffersonville, Indiana, and Louisville and a new span between Prospect, Kentucky, and Utica, Indiana.
Some motorists have complained about long customer-service wait times, difficulties getting and paying their bills and other issues.
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