From February 26 to March 14, there will be a pause in some operations as the Kentucky Department of Revenue transitions to a new system.
Some online applications will not be accessible during this period. Operations will resume on March 14, 2025. OneStop, E-File, E-Tax, Telecom, UGRLT and WRAPS Users will use MyTaxes.ky.gov beginning March 14. The Customer Contact Center will be available for tech support from 6am to 6pm EST at 502-764-5555.
What do Business Tax Filers Need to Know?
Beginning March 14, 2025, business tax filers will use the new MyTaxes portal instead of OneStop to access information and file taxes for Sales & Use, Corporation Income (Corp)/Limited Liability Entity (LLE), Telecom, Withholding, Utilities Gross Receipts License Tax (UGRLT), Non-Resident Withholding (NRWH), Commercial Mobile Radio Service (CMRS), Tire, Transient, and Tobacco and Vapor Products Licensing.
MyTaxes will also replace E-Tax, the UGRLT and Telecom filing system and WRAPS, the Withholding Returns and Payment System.
An email with login credentials and instructions for MyTaxes will be sent to OneStop, E-Tax, and WRAPS users the first week of March 2025.
Starting February 26, there will be a two-week operations pause at Kentucky Department of Revenue to prepare for these transitions. Business tax filers cannot file returns or receive refund payments in the old system, OneStop, or the new system, MyTaxes, from February 26 to March 14.
Please print any historical return data from OneStop that you want to save prior to February 26. Although the Department of Revenue will archive historical return data from OneStop, you will not be able to access these records in OneStop beginning on February 26.
What do Individual Income Tax Filers Need to Know?
The Kentucky Department of Revenue is transitioning to a new integrated tax system and launching a new business tax portal called MyTaxes.
Starting February 26, there will be a two-week operations pause at Kentucky Department of Revenue to prepare for these transitions.
Kentuckians can file individual income tax returns at any point from January 27 to April 15, but Department of Revenue staff will not be able to process refunds or send acknowledgements from February 26 to March 14.
For example, if you file your return on February 27 and are eligible for a refund, it will be processed after normal operations resume on March 14.
Kentuckians’ federal tax returns will be processed normally, no matter when they are filed.
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